Interprise Suite Community / Interprise Suite Community Forums / Questions and Comments About Features, Functions and Workarounds / System Manager

USER TERMINALS CRASHING, SLOW RESPONSE SPEEDS

Duke — Fri, 28 Aug 2009 16:31:54 GMT

Recently I started work with a company using Interprise.
We have approx. 5-6000 stock items in database, separate server managing email/net etc. have just spent lots of money installing new server to fix speed problems.
I was amazed to see how slow the response at the terminal level was, 5 seconds to add a stock item to an order, 12 secs. to display an invoice to print, 15 secs to display an item number that has several possibilities etc. etc.
Worse, it routinely crashes terminals at the site, often 4-5 times per day (not every terminal).
Sometimes whilst entering a sales order, the client list fills the screen, and so on with many problems.
It is a nightmare. We are waiting for the "upgrade fix" that has been promised, which is apparently being written in the Philippines, and I believe we do not even have a dealer/distributor in our country now, only a 'reseller'.
Are we alone in this? do we need someone to properly configure our server and PCs? or is this all sounding very familiar?
HELP please.

Single click menus

David — Tue, 07 Jul 2009 11:15:50 GMT

After trying for over a year, I still can't get used to double clicking the list on the left to launch a window. I have come to really hate it. Is there a way to single click like I do in Outlook, Quickbooks, Sage, Everest etc?

The buttons below the menu in IS work fine (single click)

Menu header bug

David — Wed, 08 Jul 2009 09:13:53 GMT

If, for example, I click on the customer module and double click on Find:Customer. I get the Find customer dashboard headed with 'Find:Customer'. then I hand type a number in the 'Num Key' part corresponding to another dashboard (218 for example) I end up seeing the new dashboard headed by the original name.

See below - It shows a list of Reps under a heading if 'Find:customer'. I informed some one from Interprise over a year ago about this who said they already knew about it.

As the UK is not alowed to gain access to anything newer than V4.4 can someone say if it has been fixed in V5.3x

CUSTOM TABLE - ERROR SAVING RECORD

NAYLARD — Thu, 18 Jun 2009 08:35:34 GMT

I have created a custom table which I created a menu item through user role as listdetail. All appears well and works as expected ie adding new records to the table except for when i wish to edit a record. It says the record already exists as if it is trying to add instead of update the record. Any suggestions to why this may be? It worked fine until i upgraded to 5.3.x.