 Posted 7/10/2009 10:04:43 AM
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Sometimes an order will come through the web and the credit card is authorized but then the customer sends in a check for payment on the invoice. Is there a way to get rid of, delete, cancel, void the credit card authorization on the document?
Matthew J. White
President
TechXor
Your Prescription For Success
11310 S. Orange Blossom Trail #207
Orlando, FL 32837
800-604-8027
matthew@techxor.com
www.TechXor.com
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Posted 7/13/2009 5:19:07 AM
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Posted 7/13/2009 9:09:29 AM
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| Matthew, Has the sales order already been converted to an invoice? Has the invoice been posted? If the transaction is still in the sales order stage, then you should be able to open the sales order, go to the 'Payment' tab, click on the arrow next to the 'Authorize' button, select 'Void', then click on the 'Void' button. This will clear the authorization. If the transaction is an unposted invoice, you will have to void the invoice, then reopen the sales order, go to the 'Payment' tab, and click on the 'Void' button to clear the authorization (you will notice that the arrow next to the 'Authorize' button is disabled). This will clear the authorization. Once you voided the authorization, then convert the sales order back into an invoice. If the transactions is a posted invoice, then the credit card has already been charged. Hope this helps.
BJ Dimes
Software Development & Support Engineer
DimeSoft Business Solutions, Inc.
Interprise Suite Plugins
Interprise Suite Blog
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Posted 7/15/2009 11:12:51 AM
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I have both. non converted and some that have been converted to invoice with same issue
I have the option to Void the Authorization but i get the following.
Unable to process the following credit card payments:
AUTH-000009 - Transaction Declined.
After playing with it more, I have found that in a sales order if I re-authorize the CC it will then allow me to 'Void' the transaction.
Mark Owen
Sidewall Distribution
www.shopsidewalldistro.com
www.sidewalldistrodealer.com
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Posted 1/14/2010 6:43:18 AM
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With a non-posted invoice that has a 'BAD' authorization, we were not able to void the invoice as IS tries to void the CrCard Auth. We have had good success with changing the invoice pmt method to cash/check, then on the pmt tab, change the original payment to cash/check and save. This removes the CrCard Auth and allows you to Void the Invoice.
John Bruns
www.quilterswarehouse.com
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