 Posted 12/29/2009 12:15:23 PM
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Hello everyone,
I have been able to get the Order Acknowledgment set up so the web store customer is emailed, but after the order has been processed and completed, there is not notification sent to the customer that order has been complete and shipped. also when the customer logs into there account it shows that the order has not been completed.
I have looked in my AppConfig for SendShippedEmailToCustomer but it is not located in the AppConfig file? Does anyone have any suggestion to resolve this so customers are being notified that order has been shipped.
Thanks
Mark
Running
IS 5.3.4 with IS storefronts
Mark Owen
Sidewall Distribution
www.shopsidewalldistro.com
www.sidewalldistrodealer.com
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Posted 1/14/2010 6:35:22 AM
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There is no automated function. When our staff invoices the customer, they 'print' the invoice, check the email box, and select one of our customized emails that we have designed. This then sends a copy of the invoice and the email to the customer.
John Bruns
www.quilterswarehouse.com
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Posted 2/3/2010 9:31:50 PM
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Thanks for the reply John.. I have implemented new steps for staff to email customer after order has been processed..
Mark Owen
Sidewall Distribution
www.shopsidewalldistro.com
www.sidewalldistrodealer.com
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Posted 2/19/2010 1:59:40 PM
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Regarding "printing" customized invoices via e-mail... where can the message in the body of the e-mail be customized?
Thanks,
Donna
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Posted 2/20/2010 11:06:16 AM
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Create the email you want in a word processor. Save the email at Rich Text Format (.rtf) on the local computer you will be using it on. This is not an IS document, I stored it in the "my document" folder of each my Cust Serv reps so they didn't have to look for it. You can create different emails for different purpose, back order, shipped, etc...
When you 'print' the invoice, select email radio button, then the EMAIL TAB, The default email opens in the window, select the 'open' folder, find the email you want to send and select it. It now appears in the email window.
My staff tells me to then select another TAB as they believe it 'saves' the email to be sent. I guess they have had some issues with that.
John Bruns
www.quilterswarehouse.com
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Posted 2/23/2010 6:18:07 AM
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Thank you for the information. I have forwarded it to the owner and hopefully this will get him where he needs to be.
Donna
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